Shipping Costs and Times

Delivery Costs
To find the delivery costs for an item simply place the item in your basket. Our delivery costs for most items are based on each item’s size and weight. Delivery and handling estimates that appear in the basket are calculated with our lowest delivery cost method.
Please note these prices are based on signed for delivery to British mainland destinations only! For shipping costs to Scottish Islands, Northern Ireland, Isle of Man, Europe or the rest of the world please contact us at info@thunderroadcustoms.com

Delivery Times
We aim to deliver orders in 3-5 working days subject to availability, however if we have to place a supplier special order, delivery may be slightly longer. If the item ordered is out of stock we will contact you with the option to wait, choose an alternative or cancel the order.

Delivery
Delivery of orders (British mainland only) are by Parcelforce or Royal Mail, both methods will require a signature for proof of receipt.

Special Overnight Delivery Service
As an optional extra and for an additional charge (please telephone or email for additional details) delivery of your order may be performed by APC (a dedicated overnight parcel courier). There is obviously a cut off time for orders during the day, for deliveries, next day. A signature will be required for proof of receipt.

 

Our returns policy

Returns Policy for Clothing Accessories and Parts Ordered by Mail Order or Internet Order

Goods which are either unsuitable or have been purchased in error may be returned to ourselves for credit/refund or exchange within 7 working days of receipt.

Goods must be unused and in there original packaging (we reserve the right to charge a fee to replace product packaging which is damaged or defaced)

Goods must be in a saleable condition when returned.

Post and packaging costs can not be refunded (unless goods are proven faulty)

Please notify us before returning goods either by phone on 01733 209793 or by e-mail info@thunderroadcustoms.com.   Failure to do so could see packages refused delivery and returned to mailer

Please address all parcels to:

Mail Order Department
Thunder Road Customs Ltd
Unit 13 Challenger Way
Edgerley Business Park
Peterborough
Cambridgeshire, PE1 5EX

Please include sender’s name, address and phone number along with a copy of the original receipt and a reason for return. Goods will not be accepted at any other address

Goods supplied incorrectly/damaged must be notified within 5 working days using the contact details above.

It is recommended that goods are returned by recorded/insured delivery we cannot accept responsibility for undelivered/damaged returned goods

Thunder Road Customs is not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts